FAQs

Generally it takes us 24 to 48 hours to prep your order and shipping takes from 3 to 5 days. So you’re looking at between 4 to 7 days to receive your awesome item(s). This is only applicable for items that are in stock — please check the product page for the most accurate timeline information. If something is on pre-order, it will likely ship in two weeks. Once your item is shipped, you will receive an email with a tracking number.

Once an order has shipped, you will receive an email with a tracking number. You can follow that tracking number to locate your order. If you have not received a tracking number, it’s likely that your order has not yet shipped. But sometimes, our email ends up in your Spam folder, so don’t forget to check there! If your tracking number is not working, please email pogo@states-made.com for assistance.

If you did not receive your complete order, please contact pogo@states-made.com, and we will make sure you get your order in its entirety. Please note that orders may ship in multiple packages, and items on backorder may be delayed and shipped separately from the rest of your order.

No, we are not able to offer exchanges at this time. We are only able to accept returns on items that are defective and damaged. Please see our return policy below.

We only offer returns for items that are defective or damaged. You must send us notice within 10 days of receiving your order in order to be eligible for a refund. To return an item, please send an email to pogo@states-made.com with photos of the defect or damage, and we’ll work on getting a return processed for you. Please note that we may ask you to provide your name, order number, proof of purchase, and additional photos.

We’ll get a replacement to you as quickly as we can, but please note that return requests may take a few days to process!

You can change your address, contact information, sizes, or make a cancellation up to 5:00pm PST on the day your order is placed. Items on pre-order or backorder may have a wider window to make revisions — but please note we are trying to get orders out as quickly as we can, so it is best to contact us as soon as possible to make sure your order isn’t already out the door before we can make a change! Please contact pogo@states-made.com to make those updates.

If you’ve already checked your mailbox, porch, and mail room, please double check your tracking number and make sure that USPS isn’t reporting any delivery issues. If your order still hasn’t turned up after a few days, please reach out to pogo@states-made.com, and we’ll help you!

If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you haven’t received your confirmation email, please reach out to pogo@states-made.com!

We provide size charts on most of the product pages!

No, not at this time. We can only process orders via our online checkout.

Yes! All of our products are made in the USA and union printed, unless specified otherwise on the product page!